JoAnne Sherman selected as Service Excellence Superstar of the Month - February 2022

JoAnne Sherman, one of Curry Health Network's financial counselors and a long-time employee, was selected as the February 2022 Service Excellence Superstar of the Month after being recognized by a coworker for going above and beyond to help a patient.

"On this particular day, I received a phone call from a patient concerned with billing related to an ER visit, and a fast-approaching deadline (that day) to protect his credit record from collections action. Although he had talked with Curry Health Network staff prior, he was unsuccessful in multiple attempts to contact the company that bills and collects for the contracted ER services.

"CHN often experiences the same delays this patient had in connecting with this company, but Joanne worked her magic and was able to conference in both the company and the patient on the quickly arranged phone call, and the company agreed to pull the account back from collections. This was obviously important to the patient, and Joanne is compassionate and aware of the financial concerns of our patients - even when not related to services we provide, bill, or collect. Joanne always acknowledges any requests I have forwarded to her, reaches out to other department staff and companies as needed, and demonstrates excellence by closing the loop. I never have to worry after transferring an issue to Joanne that the concern won't be addressed. She reaches out to let me know the outcome, without fail. CHN is lucky to have such a dedicated, efficient, and proficient employee that has stuck with us, through ups and downs of the organization - for more than 20 years. Thank you, Joanne, for your excellent service to your fellow employees and to our patients!"